789bet Casino FAQ — all your questions answered, right here

789bet casino's VIP program has 5 tiers in total. Progression through each tier depends on your monthly betting volume and account age.

• Bronze: Automatically applied after registration. Weekly cashback at 3%.
• Silver: ৳50,000 in monthly bets. 5% cashback & birthday bonus.
• Gold: At ৳2,00,000 in monthly bets. 7% cashback and priority fast withdrawals.
• Platinum: ৳5,00,000 in monthly bets. 10% cashback & a dedicated account manager.
• Diamond: By invitation only. Up to 15% cashback, higher withdrawal limits, and exclusive events.

VIP tiers are reassessed monthly. After logging in, go to "My Account" → "VIP" to check your current tier and points balance.

If a match is cancelled or abandoned, bets are settled in accordance with 789bet casino's specific rules.

• Cancelled before kick-off: All bets are voided and your original stake is returned — typically within 24 hours.
• Match started but abandoned mid-way (cricket): Settled according to the official result (e.g., via DLS method) once announced. If no official result is given, the bet is void.
• Match suspended during live betting: If the match does not resume within the scheduled time, all live bets will be voided.
• Venue change: Your bet generally stands, though certain specific markets may be voided.

Forgot your password? You can recover it in just a few minutes. Here's how:

• Step 1: On the login page and click the "Forgot Password?" link.
• Step 2: Enter your registered email address. A password reset link will be sent to your inbox.
• Step 3: Click the link sent to your email (the link remains active for 15 minutes).
• Step 4: Set a new strong password and log in.

If you no longer remember your email or the email account is no longer active, log in using your registered mobile number via OTP. If neither method works, contact us with your ID document via In the help center contact us.

For deposits made via bKash, Nagad, or Rocket, Within 5 minutes Credited to your wallet. In rare cases, network delays may extend this to up to 30 minutes.

If more than 30 minutes have passed, follow these steps:

• Check that the transaction status in your bKash/Nagad app shows as "Successful".
• Note down the transaction ID (TxID) and the time.
• 789bet casino's In the help center Share the TxID with us via Live Chat.
• The support team typically verifies and credits your account manually within 15–30 minutes.

If a deposit fails but your balance was deducted, the amount is usually returned to your bKash/Nagad account within 24 hours.

789bet casino offers two regular free activities that are available to almost all members.

Daily sign-in bonus:

• Simply log in once a day and the bonus is credited automatically.
• Sign in 7 days in a row to unlock bonus rewards.
• No minimum deposit or wagering requirement.

Free Spins:

• Offered as part of the weekly promotion — Latest Promotions Check the page to see which slots currently have Free Spins available.
• Must be used on specific slot games.
• Winnings from Free Spins are generally subject to 5x wagering before withdrawal.
• Free spins must be claimed within 72 hours.

789bet casino does not charge any processing fee for withdrawals. However, your bank or mobile banking provider may apply their own charges — this is outside 789bet casino's control.

Withdrawal limits:

• Minimum: ৳500 (bKash/Nagad/Rocket), ৳1,000 (Bank).
• Daily maximum (standard account): ৳1,00,000.
• Daily maximum (Gold tier): ৳3,00,000.
• Daily maximum (Platinum & Diamond): Up to ৳10,00,000.
• Monthly limit: Varies by tier.

Bonus balance is subject to wagering requirements before it can be withdrawn. No wagering requirements apply to your deposited funds.